(150-word minimum) in your own words. As a part of your

(150-word minimum) in your own words.
As a part of your responsibilities, you are answering the phones for the day. A patient calls and begins yelling at you about an EOB that she has received that denied her claim as being “not medically necessary.” It will be important that you attempt to listen to the facts the patient is giving. What is an EOB and how would you handle this situation?