a) Compare and contrast the emerging concepts and practices

a) Compare and contrast the emerging concepts and practices

a) Compare and contrast the emerging concepts and practices that underpin the customer experience
b) Apply the influence of perception to the customer experience of service deliveryThis assessment aims to develop your understanding of the significance of the customer experience relative to businessstrategy and success. You will consider the concepts surrounding what generating a good customer experience entails and the importanceof understanding the customer perspective.

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