Following is a service transaction analysis for a lube shop.

Following is a service transaction analysis for a lube shop.

Following is a service transaction analysis for a lube shop. Answer the following questions:
a. Based on the service transaction analysis, what is your assessment of the lube shop?
b. In what areas can the lube shop improve?
c. Are there any additional customer touch points you can think of in this process? What could the company do to make them a positive experience?
 

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