Quality Function Deployment (QFD) is a structured approach

Quality Function Deployment (QFD) is a structured approach

Quality Function Deployment (QFD) is a structured approach to convert a voice of customer to a technical solution in every stage of the design and delivering process: product, part, process, production information. (a) The tools used is “House of Quality (HoQ)” and there are several rooms in it, as shown in Figure Q2(a). Please elaborate and explain the step to complete the HoQ. (b) Table Q2(b) shows the user requirements for electric bicycle. Based on the table construct the HoQ for the product. You can make assumption for the value in the benchmarking room.

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